Thread: So you finally want to buy from us? A word from the work horses.

In case you've never visited our shop, check out the second tab from the left called "Shop" :) If you're finding this community useful then please show it by supporting us.

When placing an order, there are some things that make our lives easier:

Put a daytime contact number in your account
I love to provide same day shipping... It gives me a thrill (cheap hey?) but we review every order that comes into the place before you are billed. WHY? Because that's part of the service... I think, why would someone ordering keto sticks want a carb laden protein bar? OR
Sometimes we get a run on a particular product and we become out of stock but I could offer you a similar or better alternative....
How can I do this if you give me a home number and you're never there during business hours?

I promise, we won't telemarket you... I hate telemarketers too.

Don't put in bogus orders
You know the internet has been around for ages along with shopping carts, so don't muck around placing orders that you never intend to buy and hang up in my hear when I ring you to clarify your order

Put daytime email addresses in your shopping cart account and make sure your email account is not full
Now I know there is a legitimate reason to avoid spam but the shopping cart and forum are separate systems. When we have a news flash or something interesting to say we mail the forum email address.
The only thing that gets sent to the email address in your shopping cart account is a credit card receipt. :)

Picking up from our warehouse
To be honest this severly cramps my lifestyle We are an online company... and the benefit is that I never have to put on makeup or look presentable if I never have to see you in person ;) plus I train alot. That means I can stay smelly too!

But the business reason, if you must know, is that this way we don't have to pay people to answer the phone or be present all the time in anticipation that you may phone or visit... keeps prices down and soon we will have enough in the bank account to pay for my coffee. I do make some exceptions... if I am feeling benevolent.

Phone Orders
I don't have a sexy voice. Sometimes I sound like a downright hag... assuming I am available to pick the phone up. Now I know phone orders are really handy ("While I've got you, can I just...").
But there's this thing I learnt from my days in corporate called streamlined business processes . Bloody marvellous things.

One way to get them is to not handle data more than once... ie you type it in and you do the work and I don't have to touch it... much. This means while you're beavering away ordering loads of stuff, I can be doing other important stuff... and when you're done, hey presto I have a pick n pack list!

I dont have a Credit Card - Can I buy from you still?
Sure. We accept Cheques, Money Orders, and Direct Deposits. See this page http://www.sizematters.com.au/fax_order.php for different ways to pay and please follow the instructions.

Discounts on already reasonable prices
We aren't out to rip you off... just trying to survive. Now here's a big hint: Repeat customers are valuable ones... and are rewarded. It may not always be a discount... but we get samples and promotional products from time to time and we love to share :D So I know $150 is alot of cash to spend on supplements but our margins aint that high... but spend that money regularly with us and we will try to make you love us more :D

One smart dude last year consistently placed big orders (over $500) by ordering for his mates as well. Apart from getting a modest fiscal reward, he got a really nice booty at Christmas time. :)

That's about it for now... I may post again here from time to time adding little handy hints here and there.

Okay Zanna...point taken
LOL!

But truly, I only ever called to place phone orders coz you actually do have a sexy phone voice...and I love the scintillating repartee between patients...:p

Good thing I don't live too close or Jesper would be round for a discussion! :D

Anyway...bottom line: You guys always provide fantastic service. Your prices are excellent, I should know. I used to get all my supps at wholesale, and you still manage to beat those prices. Delivery is prompt and efficient and your business ethics, advice and manner are second to none. Enough butt kissing? :D

Luv ya work!

Doc :)

Okay so you don't look presentable, you stink and you sound like a hag.

We don't mind, really we're willing to over look these things for the cheap prices, it's hard but we can do it hehe :D

*wonders who spilt the beans that Rossana stinks!*

Well i ve had a look around and i noticed i should buy from some people I can talk to, to avoid getting ripped off. Since you guys are in Australia im sure your prices are in aussie dollars. I live the US and would like to know what us dollars are equal to in aussie dollars so i can see about how much i would be paying.

Thanks

You'd be almost halving the cost in Aussie dollars although postage cost may differ.

Do a search on any search engine for a currency converter for an exact amount.

aha well that makes things alot cheaper. Does someone have an idea of what shipping would be on a 1-2kg tub to the US, florida panhandle area(dunno if that helps much)

Hello everyone,
I just wanted to complement Jesper and Rosanna on their excellent customer service on a recent order!
Jesper offered excellent and invaluable advice via email prior to my order (even if we did get off on the wrong foot Jesper :D ) and Rosanna handled my order with total professionalism.
Overall - an extremely satisfying experience!
Jesper, thanks for recommending the Optimum Whey - fantastic product! From someone who has used australian proteins and Musashi (as you know Jesper) you can really notice the difference in quality!
Also wanted to add how much I appreciate the information on this forum as well! After reading one of Angus' posts I even took up his suggestion to use a Bamix hand-blender for protein shakes and it works a treat. As a qualified Exercise Physiologist, I can honestly say that the amount that I have learned from reading the forums has been very helpful. :)
Thanks guys!
Glenn.

Overseas shipping is NOT available just in response to the above posts...

By the way guys...
I am getting all warm and fuzzy by all the entries in our guest book:angelsmil Thanks a million :D JUST SPREAD THE WORD!!

Yeah you know I do Angus

Stop twisting my arms I need them to click on the ok button to submit my order
:D

I agree about customer service, speed and reliability, after numerous orders allways arrive within 2 days from Sydney to central Vic. nice..

We have alimited range because we only sell what we believe is the best value for money.

hey guys im gonna make an order of like $230 in a week or so when i got enough cash to pay my dad to use his credit card to order it all as im 18 in a few weeks so i cant order with my own card, anyway i was gonna ask you guys about the hand mixers, i want one to be able to mix the optimum whey and bronx L-glutamine and does the optimum pre-loaded creatine mix easy with water or should that be mixed in a hand mixer, which ones do u sell and do they mix whey with low fat milk easy or is a blender need and same with l-glutamine and water and creatine with water, just thought id ask becuase i dont wanna order it all and not be able to mix it properly when im at the gym training hard!

also, ive checked most shops in sydney including shops i know the owners of too and get discounts and your prices are still $10 cheaper on just about all items so id like to say thanks heaps and i look forward to ordering alot of great goods from you guys

Thanks for the positive feedback sydneybb.

The EAS shaker is great - apart from the fact that Optimum and MRM powders are instantised (ie mix up perfectly by hand). The shaker has a little sieve in the top which helps get the lumps out if there are any :) Just remember to give it a good wash every now and then (maybe in the dishwasher) because with all kitcheny things with little crevices.... they can get skanky after a while :D

(No skanks in our house! :D)

I just ordered some optimum protien powder, just wondering how long will it take to reach me in perth?